At Nuclein Health, we recognize the importance of privacy and are committed to maintaining the highest standards of data protection. The purpose of this Privacy Policy is to inform you about our practices concerning the collection, use, and disclosure of your data, that’s in line with the GDPR (EU) and the Law on Personal Data Protection of North Macedonia (Official Gazette of the Republic of North Macedonia, nos. 42/20, 294/21) (“LPDP”), effective as of 24 February 2020. 

Data we collect

We collect personal data when you place an order or contact us. We collect and process data necessary for the provision of our services. We collect contact information, such as your name and last name, email address, phone number,and email, which enable us to communicate with you and deliver our services; payment information required for processing payments for our services; and genetic data, including your DNA sample and the raw and analyzed genetic data, which are essential for delivering our genetic testing services.

Any personal information that may be requested from users will solely be used for the purposes specified in this privacy policy. The genetic data we obtain will be used solely to provide you with the requested services and generate your personalized report. We will retain your samples only for as long as necessary to complete our services. After this, your samples will be securely destroyed. The personal information we request is limited to the minimum necessary for providing the service; it will not be transferred to third parties that aren’t our collaborators.

We also collect other types of information including your IP address, browser type, operating system, website usage statistics, and the like. This information allows us to analyze trends, understand user behavior, optimize the website, and enhance user experience.

How we use your data

We use your data for the following purposes:

• Contact information: To communicate with you about our services, address your inquiries, and provide personalized customer support.
• Payment details: To process transactions, generate invoices, and manage billing for our services.
• Genetic and biological data: To perform genetic analysis, deliver accurate testing results, and provide personalized recommendations based on your genetic information.
• Usage data: To analyze trends, optimize our website, enhance user experience, and improve the overall quality of our services.

How we share your data

We are committed to protecting your privacy and do not sell, rent, or share your data with third parties, except with trusted third-party service providers and collaborators who assist us with our business operations. For example, we may share your data with our lab partners or with third-party service providers who process payments. All our service providers are also contractually required to protect your data and adhere to strict confidentiality and data protection standards, and only use it to provide the services we have contracted them to provide. We do not sell or rent your personal information to third parties for marketing or any other purposes.

Data storage and security

We implement technical and organizational measures to safeguard your data from unauthorized access, use, misuse, loss, or destruction. These measures encompass the utilization of secure servers and routine data backups. Your genetic information is stored securely, anonymized, and encrypted to guarantee the utmost level of privacy. In case of a data breach, we will promptly notify you and undertake all necessary actions to mitigate any potential damage. Your sensitive information is protected through encryption, ensuring no association can be established between your genetic data and your personal details. 

We retain your sample for the duration required to fulfill the purposes for which it was obtained. Following this period, it is securely destroyed.

In terms of test reliability and accuracy, all samples are processed in laboratories with the following certifications and accreditations:

• ISO 17025: Accredited analytical excellence
• ISO 13485: Oligonucleotides according to medical devices standard
• GLP: The gold standard to conduct non-clinical safety studies
• GCP: Pharmacogenomic services for clinical studies
• cGMP: Products and testing according to pharma and biotech requirements

Your rights

You have certain rights regarding your data, including:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure: You can request the deletion of your data, subject to certain legal exceptions.
• The right to restrict processing: You can request that we limit the processing of your data under specific circumstances.
• The right to object: You can object to the processing of your data, particularly in cases related to direct marketing.
• The right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format, or ask us to transfer it to another data controller.

To exercise any of these rights, please contact us at hello@nucleinhealth.co.

Changes to this Privacy Policy

We regularly review and update our data protection policies and practices, ensuring we meet the highest standards. We may update this Privacy Policy from to reflect changes to our practices or to comply with legal requirements. If we make any changes, we will update this page and notify you on our website.


* Last update: 25.09.2023