Thank you for your interest in our test! We’re a DTC genetic testing company focused on disease prevention and precision health.

By using our website and purchasing our services, you acknowledge and agree that the Terms of Service provided on this page will constitute a legally binding agreement between you and Nuclein Health, equivalent to a signed written contract. Your access to and use of our website and services is conditioned upon your acceptance of and compliance with these Terms. If you do not agree to all the terms and conditions outlined on this page, please refrain from using our website and services.

Read these Terms of Service carefully before proceeding. Please note that these Terms may be revised and reissued. If we make any changes, we will update this page and notify you on our website. Your continued access and use of our website and services following changes to these Terms will signify your acceptance of those changes.

Website and Service Description

Our website is user-friendly and easily navigable, designed to provide you with comprehensive information about our testing services. It offers educational resources on genetics concepts and terminology to help you better understand the implications of your test results. It also offers you information on how to order a testing kit, and have it delivered to your address.

Our test is informational and educational. It is not diagnostic, and it is not intended to diagnose or treat any diseases. Do not use the results from the rare and common diseases report sections to explain current health conditions, make medical decisions, or affect treatments. The test doesn’t detect all possible genetic variants that affect disease risks; many factors can affect disease risks, such as variants not covered with this test, and extrinsic factors such as lifestyle, medical history, and the environment. The test cannot replace medical check-ups, screenings, analyses, and consultations with your healthcare provider. Your healthcare provider should be the only source of medical advice and treatment, we do not provide them. To confirm any findings, your healthcare provider should refer you to an independent genetic test in a clinical setting.

The pharmacogenetics results are informational and educational and should not affect drug treatments. The test doesn’t detect all possible variants associated with drug response. Many factors determine drug response, such as genetic variants not covered with this test, and extrinsic factors such as other medications, lifestyle, medical history, and the environment. To confirm any findings, your healthcare provider should refer you to an independent genetic test in a clinical setting. It is important to consult with a healthcare professional before making any changes to your medication regimen or healthcare plan.

The personalized recommendations are based on scientific studies and medical guidelines. They are intended for the general healthy adult population and do not take into account individual health or other conditions. More importantly, the personalized recommendations are purely educational and informational. We do not provide medical care, services, or advice for the diagnosis, treatment, or prevention of diseases. Before taking any actions based on these recommendations, always seek the guidance of qualified healthcare providers for medical advice and specific health concerns or conditions. Please carefully read the informed consent. By purchasing and using our test, you acknowledge and understand its specifications.

Use of our Website and Services

While using our website, products, or services, you agree to adhere to all relevant laws, regulations, and guidelines. Our website is designed for personal and non-commercial use exclusively. You are prohibited from using our website for any unlawful or unauthorized purposes, or in any manner that may inflict damage, impair, overburden, or compromise it. You also consent to interact with our website, products, and services responsibly and courteously, abstaining from any conduct that might negatively impact the operation of our website, the delivery of our services, or the experience of other users. Unauthorized access, abuse, or alteration of our website, products, or services, as well as any attempt to bypass security measures or acquire unauthorized access to sensitive data, is strictly forbidden. If you are using our website or purchasing any of our products or services on behalf of a business, you represent and warrant that you possess the authority to bind that business to these Terms. We reserve the right to oversee your usage of our website and services to ensure adherence to these terms and may implement appropriate actions, including termination of your access, in response to any violations or misuse.

Intellectual Property

All materials and information accessible on our website, encompassing but not limited to text, graphics, images, logos, and designs, constitute the exclusive intellectual property of our company or its licensors and are safeguarded under pertinent copyright, trademark, and other intellectual property laws. Any unauthorized use, reproduction, distribution, alteration, or exploitation of our intellectual property, in whole or in part, without our explicit written consent, is strictly forbidden. By using our website, products, or services, you acknowledge and concur that you do not obtain any ownership rights or licenses to any of the intellectual property. We reserve all rights not expressly granted to you in these Terms, and any unauthorized use may lead to legal action for copyright, trademark, or other intellectual property rights infringement.

Data Security and Privacy

We take your privacy seriously and are dedicated to safeguarding your personal information. Your personal information will be processed and stored securely in accordance with our Privacy Policy. By consenting to these Terms, you authorize the collection, processing, and storage of your personal information as outlined in our Privacy Policy.

We implement all reasonable measures to shield your data from unauthorized access, modification, stealing, or destruction. We utilize various security measures to preserve the confidentiality and integrity of your data.

You bear the responsibility for maintaining the confidentiality and security of your personalized report. We shall not be held liable for any loss or damage that you may experience because of unauthorized access or usage of your email account or data. 

We urge you to thoroughly read our Privacy Policy to comprehend how we collect, use, and disclose your personal information. If you disagree with our Privacy Policy or any modifications we make to it, you must cease using our website and services.

The Results

Upon finalizing your genetic report, we will send your results in a comprehensive PDF document through a secure email. While we implement every measure to ensure the confidentiality and security of your information during transmission, the responsibility of maintaining the security and safekeeping of your results once in your possession rests solely with you. We disclaim any liability for issues arising from sharing your results with family members, friends, colleagues, or healthcare professionals. The obligation to safeguard your results after they have been sent to you lies entirely with you. Furthermore, you are accountable for any consequences arising from unauthorized access or hacking of your email account. Please take appropriate measures to secure your email and the sensitive information encompassed within your genetic test results.

Purchases and Payments

If you want to order a test, contact us via email of phone, and we will provide you with further information on payment and delivery. 

We retain the right to decline or cancel any order. If an order is refused or cancelled, we will inform you via the email address and phone number provided when the order was placed. We reserve the right to modify our prices at any time.

Your Data

We may gather and retain the personal information you supply when using our website or purchasing our products or services. This data will be employed to complete your order and to correspond with you regarding your order and results. We will not share information with third parties. Please refer to our Privacy Policy for further details.

Third-party Links

Our website may feature links to external websites or resources not owned or managed by our company. These links are supplied for your convenience. We neither endorse nor exercise any control over the content or practices of third-party websites or resources, and we accept no responsibility for any loss or damage resulting from your utilization of them. Accessing third-party websites or resources is done at your own risk and subjects you to the terms and conditions of those respective websites or resources. It is incumbent upon you to review the privacy policies and terms of service of any third-party websites or resources you visit. We expressly disclaim any liability for the content, products, services, or other materials accessible on or through these third-party websites or resources.

Disclaimer of Warranties

The website and all content, products, and services provided herein are offered on an “as is” and “as available” basis. We make no representations or warranties, either express or implied, concerning the operation of the website or the information, content, materials, or products included on the website.

While we ensure the accuracy and currency of the information and results we provide, we cannot guarantee their precision, completeness, or timeliness. Do not rely on the content in your genetic report for personal or health decisions; consult a healthcare expert. Review the vital considerations.

Although we strive to maintain continuous access to our website, interruptions, delays, lags, or errors may arise due to internet disruptions or technical issues. We accept no liability for any loss or damage resulting from your inability to access our website due to causes beyond our control.

We assume no responsibility for any compatibility issues between our website or server and your computer or mobile device, or for ensuring uninterrupted, error-free free of viruses and other malicious elements. Furthermore, we shall not be held liable for problems that may arise, including but not limited to viruses, bugs, manipulation, unauthorized access, alterations, theft, technical malfunctions, fraud, interference, deletions, defects, or delays. This also applies to any unforeseen circumstances beyond our control or technical issues that adversely impact the administration, security, integrity, or accuracy of our website or your computing equipment.

Limitation of Liability

We disclaim any liability for damages arising from the use of our services, including but not limited to indirect, incidental, consequential, punitive, or special damages. Users acknowledge that the company’s maximum liability for any damage claims related to the service shall not exceed the amount paid by the customer for the service, which may be refunded.

We disclaim liability for lost profits, business interruption, or lost business opportunities, as the results and recommendations derived from our analyses are intended for personal use.

We disclaim liability for any loss, delay, inconvenience, or damage caused by sample damage during transportation or other factors rendering the sample unsuitable for analysis, or any consequences arising from the use of the sample collection kit or the information and recommendations in the report.

We will not be held accountable for any failure or delay in fulfilling its obligations due to events beyond its control. Such events may include but are not limited to, strikes, lockouts, pandemics, civil riots, terrorist attacks, wars, fires, explosions, earthquakes, floods and other natural disasters, or failure of public or private telecommunication networks. In the event that such circumstances affect our order fulfilment, we will promptly notify you that our processes have been suspended, and the turnaround time will be extended for the duration of the event.

If an uncontrollable event persists for more than 30 days, you may cancel your order by contacting us. If you choose to cancel, you agree to retuen any unused and intact collection kits. We will refund the amount you have paid.

Indemnification

By using our services, you agree to indemnify, defend, and hold harmless our company, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to your violation of these Terms of Service, your use of our website, products, or services, or any information obtained from our website. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Declaration

By purchasing our services, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement with Nuclein Health. You further agree that you have reviewed and comprehended our Terms of Service and grant your informed consent for the collection, analysis, and storage of your personal genetic data. This encompasses the extraction of DNA from the saliva sample you submit, as well as the use of your DNA for genetic testing purposes. You acknowledge the potential sensitivity of the genetic testing results and accept full responsibility for managing the disclosure of this information and the parties with whom you chose to share it. We disclaim any liability for the consequences arising from your dissemination of this information. You understand that the genetic testing results are solely for informational purposes and are not intended for diagnostic or treatment-related decision-making. You acknowledge and consent to the processing of your sample in a country other than your country of residence and its shipment to another country for processing purposes. You agree to assume responsibility for any actions taken after your testing. If you enter into this agreement on behalf of a company or other legal entity, you represent that you possess the authority to bind such entity to these Terms of Service.

* Last update: 25.05.2023